1. Agreement
These Terms of Service govern your purchase and use of AuditFlare services provided by Prototype Technologies LLP. By purchasing a service, submitting an application for review or authorizing us to begin work, you agree to these terms. If you purchase on behalf of an organization, you confirm that you have authority to bind it.
2. Services and scope
We provide human-led user experience, application security, payment-flow and launch-readiness audits for browser-based web applications. The plan description shown at purchase and any written scope confirmation form part of these terms. Native iOS and Android applications are not included. Large, regulated or unusually complex systems may require a separate scope and price.
We report the relevant issues we identify within the selected audit depth. An audit is a time-bound review and does not guarantee that every defect, vulnerability or future issue will be found.
3. Your responsibilities
You agree to provide accurate information, suitable test access and timely responses. You must own the application or have written authority from its owner to request testing. You authorize us to perform non-destructive testing within the agreed scope. You must not ask us to test third-party systems without permission.
You are responsible for backups, production monitoring and deciding whether and how to implement recommendations. Do not provide live payment card data, unnecessary personal data or production secrets where test alternatives are available.
4. Security testing boundaries
Unless expressly agreed in writing, our work excludes destructive exploitation, denial-of-service testing, load testing, social engineering, physical security testing and access to unrelated third-party infrastructure. We may pause testing if we identify a risk to production availability, customer data or systems outside the agreed scope.
5. Fees, taxes and payment
Fees are shown at checkout and are generally payable before work begins. Applicable taxes may be added. Payments are processed by a third-party payment provider under its own terms. Additional work, remediation or expanded scope requires a separate written agreement or purchase.
6. Cancellation and refunds
You may request cancellation before audit work begins and receive a refund less any non-refundable processing charges. Once work has started, fees are non-refundable because expert time has been reserved and used. If we cannot provide the purchased service and cannot agree on a suitable alternative, we will refund the amount paid for the undelivered service.
7. Delivery and retests
Delivery windows are estimates that begin after we receive complete access and intake information. Delays caused by missing access, unstable environments or customer response times extend the delivery window. A retest, where included, covers fixes for findings in the original report and must be requested within the period stated in the plan or report.
8. Confidentiality and NDA
Each party will protect the other party’s confidential information and use it only for the service. We may provide a mutual NDA before you share access or review your standard NDA. If a signed NDA conflicts with these terms on confidentiality, the signed NDA controls for that conflict.
9. Intellectual property
You retain ownership of your application, code, data and materials. We retain ownership of our methods, templates, tools, know-how and pre-existing materials. After full payment, you may use the report and recommendations internally for your business. You may share the report with professional advisers, investors or customers if you preserve its context and confidentiality markings.
10. No certification or guarantee
Unless expressly stated in a separate signed agreement, the service is not a formal penetration-test certification, legal opinion, compliance attestation or guarantee of security. Findings reflect the application state, access and scope available during the review. Changes made after the review can introduce new issues.
11. Warranty disclaimer
We will perform the service with reasonable skill and care. To the maximum extent permitted by law, all other warranties are excluded. Recommendations are provided for evaluation and should be tested before production use.
12. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss or for lost profits, revenue, data or business opportunity. Our total liability arising from a purchased service will not exceed the fees you paid for that service. Nothing in these terms excludes liability that cannot legally be excluded.
13. Indemnity
You will be responsible for claims arising from your lack of authority to request testing, your unlawful instructions or materials you provide that infringe third-party rights. We will notify you of a covered claim and allow reasonable participation in its defence.
14. Termination
Either party may terminate for a material breach that is not corrected within a reasonable time after notice. We may stop work immediately where continuing could be unlawful, unsafe or outside authorized scope. Clauses intended to survive termination, including payment, confidentiality, intellectual property and liability clauses, will continue.
15. Governing law and disputes
These terms are governed by the laws of India. The parties will first attempt to resolve disputes in good faith. If that fails, disputes will be subject to the exclusive jurisdiction of the competent courts in India, unless applicable law requires otherwise.
16. General terms
Neither party may assign these terms without the other party’s consent, except as part of a merger, reorganization or sale of substantially all relevant assets. If a provision is unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver. These terms, the selected plan, the confirmed scope and any signed NDA form the agreement between the parties for the service.
17. Contact
Questions about these terms may be sent to hello@auditflare.com.